Profile and two-factor authentication

Profile is the screen with your administrator details. It is in your avatar menu. There you change your name, photo, login email, password and two-factor authentication. What you change applies only to you: each administrator takes care of their own profile.

What is on the screen

The screen has three blocks. Each block saves in its own way:

To see or edit another administrator, use Settings → Administrators.

My profile

• Photo: the image of your avatar in the dashboard. JPG or PNG up to 1MB.
• Name and Email are required.
• CPF / CNPJ (the Brazilian tax ID) and Phone are optional.

The email is your dashboard login. It cannot be the email of another administrator. If the email is already in use, the screen tells you and nothing is saved.

If you change the name, the email or the photo, the page reloads after Save now. That is how the top of the dashboard shows the new details.

Change password

1. In New password, type the new password.
2. In Repeat password, type the same password.
3. Click Change password.

If the two passwords are different, the screen says: The passwords don't match.

The new password applies from your next sign-in. If your account has a password policy, the new password follows its rules. For example: a minimum length and no reuse of previous passwords.

How two-factor authentication works

With two-factor authentication on, you sign in to the dashboard in two steps:

1. You type your password.
2. You type a six-digit code.

The code comes from one of these two methods:

• Authenticator app: an app on your phone generates the code. For example: Google Authenticator, Authy or 1Password. This is the most secure method.
• Email: at each sign-in, Cademí sends a code to the email in your profile.

You can turn on one method or both. One does not depend on the other.

The most important rule: two-factor authentication belongs to each administrator. Each one turns it on in their own profile. There is no account switch that turns it on for everyone or makes the team use it. Students do not have two-factor authentication.

Step by step

Turn on the authenticator app

1. In Two-factor authentication, go to the Authenticator app row.
2. Click Enable.
3. Scan the QR code with your authenticator app. If you prefer, type in the app the key shown below the code.
4. Type the six-digit code the app generated.
5. Click Confirm and enable.

The row then shows active. If the code is wrong, the screen tells you and you try again.

Turn on the email code

1. On the Email row, click Enable. Cademí sends a code to the email in your profile.
2. In Verification code, type the code.
3. Click Confirm and enable.

If the code does not arrive, click Resend code by email.

Sign in with two-factor authentication on

1. Type your email and password, as usual.
2. On the Two-factor authentication screen, type the code.

• With the app: type the six-digit code from the app.
• With email: the screen says which address the code went to. If it does not arrive, click Resend code by email.
• With both methods on: you switch methods on the spot, with Use the authenticator app or Receive a code by email.
• Back to login cancels the sign-in.

The email code is valid for 10 minutes. After five wrong attempts, Cademí discards the code. Request a new one with Resend code by email.

Turn off a method

1. On the method's row, click Disable.
2. In Current code to disable, type a valid code. Use the code from the app or the code the screen just sent to your email.
3. Click Disable.

Turning off one method does not change the other.

If you lost access to your code

Warning: this is where most mistakes happen. Pedro turns on only the authenticator app. Later, he loses his phone. There are no recovery codes, so he cannot sign in on his own. To avoid this, also turn on the email code.

• You have both methods on: switch methods on the sign-in screen.
• You have only the app and you lost your phone: contact Cademí support. Only the Cademí team resets a method.
• After the reset: the method goes back to Not set up. You turn it on again in your profile.

Each administrator's page shows the state of each method. In Settings → Administrators, open the administrator and go to the Two-factor authentication tab. The states are Enabled since, Setup not finished and Not set up. The Reset button only appears for the Cademí team.

Good to know

Frequently asked questions