Enrollments and access

The enrollment decides whether the student opens a product and until when. For example: Ana buys a 1-year course and gets an enrollment that opens the course for 1 year. The enrollment does not decide when each module opens; that is drip content.

The idea in one minute

Think of the course as a building. The enrollment is the key to the building's door.

• The delivery says which building the key opens and for how long. See Deliveries.
• The enrollment is one student's key. It keeps where it came from, when it started, its status and, if any, a scheduled end.
• The access is the result: the student opens the product or not, and until when.

A student can have several keys to the same building. Cademí combines all of them, free access and the adjustments you made for that student.

The most important rule: to know whether the student opens a product, look at the Products tab of the profile. The Purchases tab shows the keys one by one; the Products tab shows the result.

Where each enrollment comes from

• Every sale and every subscription gets its own enrollment. Someone who buys the same offer twice has two rows in Purchases.
• A manual enrollment is one per delivery. If you grant the same delivery again, Cademí uses the enrollment that already exists.

What each status means

The life of an enrollment in the Purchases tab looks like this. "Expired" is not a stored status: it is the name for an active enrollment whose access has ended.

The diagram shows the status. Whether the student opens the product still depends on the dates.

Heads up: this is where most mistakes happen. Carla has an enrollment with a scheduled end on June 30. You deactivate it on May 10. Result: Carla still opens the course until June 30. An inactive enrollment with an end in the future counts until that date. That is how a cancelled subscription keeps the paid period. To close access now, deactivate the enrollment and remove the scheduled end.

The gateway wins over what you did by hand. On a sale or subscription, the next gateway event decides. An approved payment activates the enrollment again and clears the end you scheduled.

Until when access lasts

• The delivery gives each product lifetime access or a duration: hours, days, weeks, months or years. The duration counts from the enrollment start.
• Months and years follow the calendar. One month from January 31 ends on February 28.
• A subscription delivery lasts "while paid". Its duration does not count. The end is the date the gateway sends when the subscription is cancelled.
• A scheduled end you set wins over everything on that enrollment: the delivery duration, the gateway cycle and lifetime.
• A scheduled end in the past closes access right away, even with an active status.

When the student buys the same product more than once

• Lifetime beats any duration.
• If they buy again before access ends, the new time adds to what is left. Renewing early never loses days.
• If they buy again after access ends, a new period starts. The time left over does not carry into the new one.
• Fixed end dates do not add up. A fixed end date is a scheduled end or the end of a subscription. The latest one wins.
• "Opens N days after purchase" rules always count from the first purchase that still counts. Buying again does not close a module that already opened.

When two purchases cover the same product, the end of access comes out like this:

Step by step

Grant a delivery by hand

1. Open the student's profile.
2. In the sidebar, in the actions block, click Add delivery.
3. In Delivery, choose the delivery.
4. Click Add.

Cademí creates the manual enrollment, applies the delivery's tags and emails the student.

Heads up: granting again does not renew. Bruno had a manual enrollment of this delivery, and it expired. You grant the same delivery again. Cademí activates the old enrollment, with the original start date. He gets no new email and no tags again. His access stays expired. To give Bruno more time, use the per-student adjustment (below).

Archived deliveries do not appear in the list. If there is nothing to choose, the screen says there are no new deliveries for this student.

Deactivate and activate

1. Open the Purchases tab of the profile.
2. Click the status of the row.

Click to deactivate the purchase switches the enrollment off and keeps everything. Click to activate the purchase switches it on again, with the same start date. If the row has Valid until in the future, access continues until that date.

Schedule an access end

1. In the Purchases tab, open the row menu.
2. Choose Schedule access end.
3. In End access on, pick the date and time. Leave it blank for no end date.
4. Click Save.

The row now shows Valid until with the date. A date in the past closes access right away. On a sale or subscription, the next approved payment clears this date. To undo it, open the same window and click Remove end date.

Delete a manual enrollment

1. In the Purchases tab, open the menu of a row with the Standalone delivery badge.
2. Choose Delete.
3. Confirm in Delete purchase.

The student loses access to that delivery. Only a Standalone delivery can be deleted. Sale and subscription enrollments are not deleted from the dashboard: refunds and cancellations go through the gateway.

Per-student adjustment

The delivery and the schedule apply to every buyer. But there is always a student outside the rule. One asks for a few more days, one joins the class late, one needs to see everything at once. The per-student adjustment changes one student's access to one product, without touching the delivery. It lives in the Products tab of the profile.

Change access time. Open the product's row menu, or click the date under Released until. The window shows the Current access and three ways out:

1. Pick a date as the end.
2. Release as Lifetime.
3. Add years, months, weeks and days to the current end.

The New access preview shows the result before you save. Check Apply to all of the student's courses to use the same duration on all their products. Each product counts from its own start. Clear customization goes back to the delivery's period.

• The adjustment counts from the student's access start, not from today. The screen does that math for you.
• The adjustment only extends. A date before the current end is refused: "Pick a date after ... to extend access". To shorten access, schedule an end on the enrollment.
• On lifetime access, an adjustment with an end replaces lifetime with that end. The end must be in the future.
• An adjustment never grants access on its own. It needs an enrollment that still counts.

Change release schedule. Puts this student on another calendar of the same product, such as another class. Defined in delivery goes back to the default calendar. The product needs schedules for there to be something to choose.

Release. The badge in the column switches between Scheduled and Immediate. On Scheduled, the rules apply. On Immediate, the time, date, exam and percentage rules do not apply to this student. The certificate rule does not apply either. Hidden and "coming soon" content stays as it is. With any product on Immediate, the tab shows the Content released immediately notice.

Delete progress. Erases all of the student's progress in that product. It cannot be undone.

Start all accesses. Creates the access record of every product the student has not opened yet. The row then shows the dates and accepts the actions above.

What the student sees

Good to know

Frequently asked questions